We dey here to help.
Need help with Wahala World? Contact the Betacarry team for account access, gameplay, purchases, safety, or privacy requests.
Contact support
Email betacarryapp@gmail.com. Include your @username, device, what happened, and the approximate time. For a purchase issue, include the order reference.
Email the teamNever send your password, verification code, full card number, or bank login. We may ask you to verify ownership before changing an account.
Account and saved progress
Sign in with the same method and account you used originally. If progress looks missing, stop and contact support before creating another profile. Avoid refreshing during a purchase; keep your receipt or order reference.
Game performance
An internet connection is required. Reopen the game and check your connection. If the problem continues, tell us your device model, operating system, and the screen where it happened.
Purchases and virtual currency
Wahala Naira, chips, items, and properties are virtual game content. They cannot be withdrawn as real money. Send the purchase provider and order reference if a payment has not appeared. Refund handling depends on the provider and applicable rules; contact the store or payment provider shown on your receipt.
Safety and other players
Use the game’s report, block, and mute controls where available. You can also contact support with the player’s @username and what happened. Keep private information out of public chats.
Privacy and account deletion
Read our privacy policy, or visit account deletion to request deletion or a copy of your data.